Jan
19

Production Problem (15.01.2024) solved


Dear developers,
we were facing an problem since 15.01.2024 from 00:00AM till 19.01.2024 03:00AM. This outage concerned the validity of all consents and caused a high error rate of 4xx-errors (token invalid). Besides that, the error rate of 5xx-error increased as well because a lot of PSU have blocked their account by entering the wrong PIN.
The temporary solution as a tpp was to renew the consent. Since 15.01.2024 2PM the invalidity of all consents will be step by step turned back so the tpp can call it again.



Jan
17

Production Problem


Dear developers,
we are facing an problem since 15.01.2024 from 00:00AM till now. This outage concerns the validity of all consents and causes a high error rate of 4xx-errors (token invalid). Besides that, the error rate of 5xx-error increases as well because a lot of PSU have blocked their account by entering the wrong PIN.
The temporary solution as a tpp is to renew the consent. Since 15.01.2024 2PM the invalidity of all consents will be step by step turned back so the tpp can call it again. On 18.01.24 the restoration of the consents should be complete.



Sep
24

Production Outage


Dear developers,
we were facing an outage on 24.09.2023 between 05:20AM and 07:23PM on our PSD2 services. All services are up and running again.
Thank you for your understanding.
Your comdirect Support-Team